Quality Policy

Al Haytham General Contracting is a specialist contractor providing mining and exploration services to the Saudi mining industry. Our activities demand that specific emphasis is placed on safety, quality performance and reliability to exceed our client’s expectations.

AGC and its management recognize that commitment to consistent high quality service and continual improvement throughout its business operations is crucial in meeting its objectives of:

    • Ensuring that customers’ requirements are identified and met.
    • Seeking to recruit, develop and retain outstanding employees.
    • Empowering all employees to be responsible and accountable for quality of their work.
    • Developing and maintaining mutual beneficial partnerships with clients, contractors and suppliers.
    • Continually training its employees at all levels to enhance personal development and improve customer satisfaction.

Quality management will be achieved through:

    • Commitment to industry best practice and soundly managed risk-based safety and productivity management systems.
    • Implementation of the operation and control processes through approved documented policies, standards, procedures, templates and guidelines by all Al Haytham for Contracting Company personnel.
    • Measurement, analysis and continual improvement of all aspects of the business operations.
    • Focus on customer satisfaction by monitoring and analyzing information to determine if customer requirements have been met or exceeded.
    • All employees’ personnel commitment to providing a quality service the first time, every time in the pursuit of professional excellence.